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The Nigerian Communications Commission (NCC) has reminded telecoms consumers about the existence of Mobile Number Portability (MNP) or porting service, enjoining them to leverage it in case of dissatisfaction with the services provided by their current respective networks.
The MNP or simply porting is a need-based service that allows subscribers to migrate their mobile number from their current network to another preferred network without losing their number where the existing network fails to meet their expectation in terms of quality of service (QoS) delivery.
This was the fulcrum of the ‘Cluster Sensitisation” by the Port Harcourt Zonal Office held on 11 July 2019 at the popular Rumuokoro Motor Park located within the Port Harcourt metropolis.Addressing members of transport union, passengers and traders within the motor park during the sensitisation, Woyengikuro George, Principal Manager and Head, Consumer Affairs Unit at the zonal office, said that “consumers who are dissatisfied with the services rendered by their current network service providers can port to another preferred network and still retain their phone numbers.”
George, who enlightened consumers on complaints resolution process with their network providers, and the use of 622 Toll-Free Number to escalate unresolved complaints to the Commission, particularly called on the consumers to take advantage of several initiatives introduced to empower and protect themselves from being short-changed by the service providers or their agents.
The Cluster Sensitisation by the zonal office is constitutive of many outreach programmes instituted by NCC in demonstration of its commitment to ensuring continuous enlightenment and education of consumers about their rights and privileges as telecoms consumers as well as the need to educate them on the Commission’s mandate, functions and various initiatives.