B.B. Njoku, a knighted citizen, gave a testimonial about the effectiveness of the toll free line, 622, introduced by the NCC to escalate consumer complaints, when he told the gathering of telecom consumers that a call he made to 622 was answered and his concerns were resolved through the process.
Sir Njoku, a resident of Uzuakoli in Bende Local Government Area (LGA) of Abia State stated this today at the Consumer Town Hall Meeting, held at the student hall of the historic Methodist College, Uzuakoli.
"When I discovered that my call credit was being deducted arbitrarily, and several calls to my network provider didn’t lead to a resolution, I called 622, after which the issue was resolved" he stated and noted that NCC promised to resolve the matter in 24 hours and it was done within the specified time and the arbitrary deductions stopped.
The Consumer Town Hall Meeting is one of the initiatives of the Commission to bring together telecom consumers with the Network Operators and the Regulator (NCC) to identify, discuss and jointly proffer effective solutions to different issues affecting telecoms consumers in the country. At the Consumer Town Hall Meeting (CTM) telecommunication consumers commended NCC’s focus on consumer complaints resolution.
Ismail Adedigba and Ayanbanji Ojo, Heads of Information Reference and Consumer Advocacy respectively, at NCC's Consumer Affairs Burean, as well as Jide Abdulazeez, who represented the consumer advocacy groups, had useful conversations with participants on several dimensions to the theme of the Meeting - ‘Mitigating Effects of Cybercrime: Roles of Telecom Consumers’.