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NIGERIAN COMMUNICATIONS COMMISSION
DIGITAL ECONOMYSERVICOM CHARTER

 

The Digital Economy Department of the Nigerian Communications Commission (NCC) is committed to providing excellent service to all stakeholders in line with the principles of Service Compact with all Nigerians (SERVICOM). This Service Charter outlines our commitment to delivering high-quality services efficiently and transparently.

INTRODUCTION

On 6th of July 2020, the Governing Board of the Commission approved the creation of Digital Economy Department (DED) under the office of the Executive Vice Chairman/CEO.

The Digital Economy Department ensures an overall efficient and effective coordination, supervision and implementation of all Digital Economy related activities of the Commission geared towards achieving the policy objectives of the Federal Ministry of Communications, Innovation and Digital Economy.

The Department is strategically structured into four (4) Units to cover key areas of digital economy functions of the Commission as listed below:

  1. Broadband Monitoring & Implementation (BIM) Unit
  2. Innovation & Digital Entrepreneurship (IDE) Unit
  3. Digital Skills & Services (DSS) Unit
  4. Nigeria Office for Developing the Indigenous Telecoms Sector (NODITS) Unit

OUR MANDATE

The Digital Economy Department of the NCC is responsible for implementing programs aimed at promoting the digital economy in Nigeria. Our core mandate includes:

  1. Encouraging digital skills & services, innovation and entrepreneurship.
  2. Facilitating the growth of the telecommunications sector.
  3. Ensuring digital inclusion for all Nigerians.
  4. Stimulate the development of indigenous content in the telecommunication sector.
  5. Ensure successful implementation of all fixed broadband fibre initiatives of the Commission.

 

SERVICE PROVISION

  • To vigorously pursue all policy objectives stipulated in the National Digital Economy Policy & Strategy (NDEPS) Nigerian, National Broadband Plan (NNBP 2020-2025) and the HM’s Strategic Blueprint (SB), Accelerating our Collective Prosperity through Technical Efficiency.
  • Promote stakeholders’ collaboration and partnership to ensure infrastructure and networks interconnection.
  • Ensure the provision of adequate supportive infrastructure to increase broadband penetration.
  • To provide an effective guideline and coordination for Fibre Optic Cable deployment and ensure the Commission’s compliance to the Nigerian National Broadband Plan 2020-2025 and other extant policies.
  • Promote digital literacy & services, develop digital skills and undertake DE enlightenment as it relates to digital flow, e-Government, e-commerce and financial technology.
  • To encourage innovation and entrepreneurial endeavours, creating an environment supportive of digital start-ups and innovators, facilitating digital creativity, and stimulating economic progress through technological advancements.
  • Encourage the growth of local content within the telecommunications industry.

OUR COMMITMENTS

  1. Accessibility and Availability:
    • The department is commit to being accessible and available to all stakeholders during office hours.
    • Contact details, including phone numbers and email addresses, will be readily available for inquiries and feedback.
  2. Timeliness and Efficiency:
    • We pledge to respond promptly to queries and requests within the stipulated timeframes.
    • Services will be delivered efficiently, ensuring minimal delays and inconvenience to stakeholders.
  3. Transparency and Accountability:
    • The department will operate with transparency and integrity, providing accurate and up-to-date information to stakeholders.
    • Decision-making processes will be accountable and guided by ethical standards.
  4. Professionalism and Courtesy:
    • The department staff will conduct themselves with professionalism and courtesy at all times.
    • We will treat all stakeholders with respect and dignity, irrespective of their status or background.
  5. Continuous Improvement:
    • The department is committed to continuous improvement, regularly reviewing and enhancing our services to meet the evolving needs of stakeholders.
    • Feedback from stakeholders will be valued and used to drive improvements in service delivery.

SERVICE DELIVERY

In discharging the above services the department ensures at all times that services are discharged in consonance with the Commission’s core values and global best practice.

 

OUR SERVICE DELIVERY CHANNELS

  1. Physical Office: Stakeholders can visit our office during working hours for inquiries, consultations, and other services.
  2. Telephone and Email: Stakeholders can contact us via telephone or email for queries, feedback, and assistance. Contact details will be provided on the Commission’s website and official communication channels.
  3. Online Platforms: Online platforms will be utilized for communication, collaboration, and service delivery.

LOCATION

Third (3rd) Floor,
Nigerian Communications Commission Head Office Annex,
Communication and Digital Economy Complex,
Mbora, Abuja

HEAD OF DEPARTMENT
O. O. Oyeleye
Tel: 09-4617000; 09-4618280
Email:

 

SERVICE DELIVERY MONITORING

The department will periodically monitor stakeholder’s perceptions of its services, while feedback will be evaluated with all observed lapses treated immediately. This will be achieved through online surveys, periodic organization of stakeholder’s fora and regular consultative meetings with stakeholders.

 

GRIEVANCE REDRESS MECHANISM

To ensure that the Department of Digital Economy serves you better, Stakeholders are enjoined to write to us on ineffective service delivery or any other issue pertaining to service delivery through the Department’s SERVICOM representative as stated below:

Kubra Lawan Badawi

1st Floor, Room 1C22

Digital Economy Department

Nigerian Communications Commission Head Office Annex,

Communications and Digital Economy Complex Mbora, Abuja.

Tel: 09-4618285; 09-4617000

Email: 

 

STAKEHOLDERS OBLIGATIONS/EXPECTATIONS

Stakeholders should follow the laid down procedures/channels for obtaining required services and information from the department.

The Department will ensure prompt response to various request from both internal and external stakeholders.

 

LIMITATIONS

  • Budget Constraints can hinder the achievement of some of the Department’s initiatives.
  • Procurement Processes

CHARTER REVIEW

As the department receives feedback and possible consultations with all stakeholders, this Charter will be reviewed from time to time to ensure its continued relevance and validity.

This charter will also be reviewed as new trends in ICT emerge.

 

CONCLUSION

The Digital Economy Department of the Nigerian Communications Commission (NCC) is committed to delivering excellent services to all stakeholders. We pledge to uphold the principles of SERVICOM and continually improve our service delivery to contribute to the growth and development of the digital economy in Nigeria.

The department is dignified to work with its stakeholders towards the growth and development of the Nigerian Telecom Sector.