Operator Questionnaires

Operator Questionnaires
Stakeholders' Satisfaction Survey

In furtherance of the Commission's commitment to providing up-to-date statistics on the telecommunications industry, the Commission conducts a regular survey of telecoms operators in which the operators provide information to the Commission. The provision of this information to the Commission is an obligation of all telecoms licensees as mandated in Sections 64-66 of the Nigerian Communications Act 2003 and the Nigerian Communications Commission enforcement processes regulations.

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Quality of Service (QoS)

The Nigerian Communications Commission is empowered to establish minimum Quality of Service (QoS) standards in service delivery for the telecommunications industry.

These QoS standards ensure that consumers continue to have access to high quality telecommunications service by setting basic minimum quality levels for all operators.

Compliance Monitoring & Enforcement

Consistent with Section 89 of the Nigerian Communications Act 2003 which mandates the Commission to monitor all significant matters relating to the performance of all licensed telecoms service providers and publish annual reports at the end of each financial year, the NCC has developed Compliance Monitoring and Enforcement strategies to prosecute the above mandate and achieve the Commission’s objective of fair competition

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